Front Office Coordinator
4 weeks ago
We are seeking a highly skilled and bilingual Front Office Coordinator to join our team at Valley Hearing Center. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing patient records, and ensuring seamless communication with our clinical team.
The ideal candidate will possess excellent verbal and written communication skills, be proficient in Spanish and English, and have a strong background in customer service or administrative experience. If you are a motivated and detail-oriented individual who is passionate about delivering outstanding patient care, we encourage you to apply.
Key Responsibilities:
- Answering and triaging calls, taking detailed messages, and following through
- Processing medical records requests
- Managing back office duties as needed
- Verifying insurance eligibility
- Updating accurate information in patient records/charts
- High proficiency with computers/softwares (Word, Excel, EMR Program)
- Data entry of patient demographics and posting charges and payments
- Providing feedback and suggestions for making this job more efficient
- Performing other duties as needed
Requirements:
- High School Diploma required, Associates degree preferred
- 2 years of front office experience
- Must be Bilingual Spanish
- Prior outbound dialing experience required
- Demonstrated experience building strong and positive relationships with patients or customers
- Proficiency with MS-Office & other medical practice software
We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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