Customer Service Representative

4 weeks ago


Andover, Massachusetts, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide top-notch customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Build and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures.
  • Meet and exceed sales targets, driving revenue growth and contributing to the success of the store.
  • Stay up-to-date with product knowledge, ensuring that customers receive expert advice and guidance.
  • Collaborate with colleagues to achieve sales goals, share best practices, and drive a culture of excellence.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of experience in customer-facing roles, preferably in retail or sales.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
  • Ability to lift up to 50 pounds, with or without reasonable accommodation.
  • Willingness to work a variety of shifts, including evenings and weekends, with or without reasonable accommodation.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to succeed.

At Sherwin-Williams, we believe in the power of color to transform lives and communities. Join our team and be part of a legacy that has been inspiring creativity and innovation for over 150 years.



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