Server - Wine and Hospitality Expert

4 weeks ago

Nashville, Tennessee, United States City Winery Full time
About Us

City Winery is a unique workplace where wine, food, and live entertainment come together to create an unforgettable experience. As a Server at City Winery, you will be part of a dynamic team that is passionate about providing exceptional guest experiences. Our philosophy of hospitality is more than just a buzzword - it's a way of life.

Who are you?

You have a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others indulge their senses.

Why us?

City Winery offers a competitive pay plus generous benefits, an atmosphere of learning, development & enrichment opportunities, a career trajectory within a growing company with abundant opportunities for advancement, and a fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine. Comped concerts and dining experiences, employee merchandise and meal discounts, FREE family meal, 401K Retirement Plan, Volunteer Opportunities, Flexible Spending Accounts including pre-tax commuter benefits and parking & more depending on position and other Company eligibility requirements.

Job Summary

As a Server at City Winery, you will be responsible for delivering consistently exceptional guest experiences to patrons of City Winery. Your duties will include taking orders, serving food and beverage, handling all transactions, assisting guests with inquiries and anticipating needs, and any and all duties incidental to the guest's experience.

Responsibilities

  • Provide positive guest experience including greeting, conversing with, and thanking departing guests
  • Interact with guests, take orders, serve food and beverage, handle transactions, and support overall guest service needs from beginning to end
  • Upsell, increase check average, compete in sales incentives, drive marketing promotions & special events, and promote our brand.
  • Check tables throughout service times for guest satisfaction, resolve guest complaints
  • Adhere to Steps of Service and maintaining brand standards every shift.
  • Maintains a clean, neat and well-groomed appearance.
  • Complete necessary side-work, perform opening and closing duties including set-up, maintenance, and breakdown of the area within the allotted timeframe not to exceed 20% or maximum of 2 hours of the scheduled shift time
  • Maintain cleanliness and safety of all work areas including but not limited to side stations, floor, shelves, storage areas
  • Follow all health and safety regulations, including enforcing laws and ordinances in the handling and provision of alcoholic beverages.
  • Handle payment transactions and maintain accurate cash drawer
  • Adhere to and abide by cash handling procedures as per Company standards
  • Attend trainings, tastings, meetings, as needed
  • Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
  • Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
  • Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
  • Perform all other reasonably assigned duties.

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