Aircraft Service Technician

10 hours ago

Glen Burnie, Maryland, United States BBA Aviation Plc. Full time
Job Summary

A Line Service Technician is a customer-facing role responsible for providing exceptional service to general aviation aircraft, crews, and passengers. As a key member of our team, you will be responsible for safely and efficiently providing a range of services, including fueling, de-icing, and ground power services.

Key Responsibilities

• Work collaboratively with our team to deliver safe and efficient aircraft services while providing a welcoming atmosphere to customers and other guests
• Collaborate with coworkers, customers, clients, vendors, and aircraft crewmembers to ensure customer service needs are met
• Service aircraft as requested by management or customers, including fueling, de-icing, lavatory, ground power, and potable water services
• Operate and drive ground service equipment, such as fuel trucks, de-icing trucks, ground power units, tugs, and stair trucks
• Offer, promote, sell, and deliver general aviation services to crewmembers, customers, and other guests
• Maintain safe, clean, and secure ramps and operations
• Drive a shuttle vehicle with passengers and/or luggage and cargo
• Load and unload luggage and other cargo into/out of aircraft and from/into the FBO or other location
• Fuel handling, including fuel quality control, fuel receipt, inventory, and maintaining accurate related documentation
• Provide professional and friendly customer service while exhibiting a positive and helpful attitude, consideration, and courtesy to everyone at all times
• Understand, comply with, and enforce all operational, safety, and customer service requirements for all aspects of the job
• Understand, comply with, and enforce all security protocols as dictated by Signature and the airport
• Create accurate records pertaining to time worked and activities and services performed
• Abide by emergency response procedures when critical events occur
• Recommend improvements to Signature's standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel

Requirements

To qualify for this position, applicants and those in the role must have:
• High school diploma or general education degree (GED)
• Minimum of 18 years of age
• Valid state driver's license. In some locations, a commercial driver's license (CDL) is required as dictated by local regulations and business needs
• Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company's applicable insurance policies
• Ability to successfully and timely complete Signature's training programs
• Ability to pass a color vision test for purposes of inspecting aviation fuel
• Ability to use a computer and email, including pass computer-based training modules
• Excellent verbal and written communication skills, and for safety-sensitive tasks, in English
• Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
• Ability to work flexible schedules, including night, holiday, and weekend shifts, and in various weather conditions
• Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service, or other related field; or equivalent combination of education and experience and/or training

Benefits

Signature Aviation offers a comprehensive benefits package, including medical, dental, and vision insurance, health savings account, flexible spending accounts, life insurance, disability insurance, 401(k), critical illness, hospital indemnity, and accident insurance, identity theft and legal services, paid time off, paid maternity leave, tuition reimbursement, training and development, and employee assistance program (EAP) and perks.

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