Field Service Technician
3 weeks ago
This is an exciting opportunity to join the Client Support Network as a Field Service Technician. As a key member of our team, you will be responsible for the technical maintenance and installation of client products for assigned product lines. Your expertise in electronics, electro-mechanical systems, and information technology will be essential in diagnosing mechanical, hardware, software, and system failure, and performing preventative maintenance, installation, and technical updates (TSB's) on company product(s).
Key Responsibilities:
• Perform on-site preventative maintenance, installation, and technical updates (TSB's) on company product(s)
• Diagnose mechanical, hardware, software, and system failure, using established procedures as necessary
• Document all activity in a manner compliant with the company's quality procedures
• Maintain and continuously improve the quality system and achieve quality objectives through daily actions
Requirements:
• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience
• Successfully training or certification as defined by RD Services Leadership and policy
• Knowledge of electronics, electro-mechanical systems, and information technology
• Knowledge of basic chemistry
Preferred Requirements:
• Good written/verbal communication, organization, and prioritization skills
• Effective customer service skills, which includes a positive attitude and helpful customer interaction
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