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Dental Office Coordinator
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Dental Receptionist to join our team at Dental Care Alliance. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Greet patients and visitors, sign them in, and schedule future appointments
- Handle incoming phone calls and respond to patient questions and concerns
- Assist patients in accordance with training, ensuring they receive the best possible service
- Provide exceptional customer service, acknowledging and greeting patients upon arrival and dismissal
- Respond to patient inquiries and concerns in accordance with Dental Care Alliance policies
- Answer telephones, schedule appointments, and maintain appointment books
- Confirm appointments, follow up on no-shows and cancellations, and register patients on sign-in sheets
- Post charges and payments to patient accounts and maintain a clean and friendly waiting area
- Check voice-mail on a daily basis
Requirements:
- Experience working in a dental, medical, or other healthcare office, preferred
- Knowledge of insurance plans (HMO/PPO), a plus
- Experience answering telephones and providing exceptional customer service
Working Hours:
Monday through Thursday, 7:45am to 5:00pm, and Friday, 7:15am to 2:00pm
