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Customer Service Representative

2 months ago

Berwyn, Pennsylvania, United States Crossfire Consulting Full time

**Job Summary**

A Mid-level Customer Service Representative at Crossfire Consulting is responsible for delivering exceptional customer service and support to clients. Key responsibilities include:

  • Providing detailed information about products or services, including features, pricing, and specifications.
  • Processing orders, returns, and exchanges accurately and efficiently.
  • Resolving customer complaints or issues in a timely and effective manner.
  • Escalating complex or unresolved issues to senior customer service representatives or management.
  • Maintaining accurate and detailed records of customer interactions and transactions.
  • Following up with customers to ensure their satisfaction and resolve any outstanding issues.
  • Collaborating with other departments, such as sales or marketing, to address customer needs or concerns.
  • Staying up-to-date with product knowledge, industry trends, and company policies.
  • Providing feedback to management on customer trends, issues, and suggestions for improvement.

**Key Requirements**

  • Minimum 2-3 years of customer service experience, with a focus on application processing and scheduling.
  • Contract experience is a plus.
  • Basic Microsoft Office skills, with 1-2 years of experience.
  • Punctuality, good communication skills, and scheduling experience are essential.