Tower Ambassador and Customer Service Representative
5 days ago
**About the Role:**
We are seeking a highly motivated and customer-focused individual to join our team as a Tower Ambassador and Customer Service Representative at Reunion Tower. As a key member of our operations staff, you will be responsible for providing exceptional guest experiences, ensuring seamless elevator operations, and delivering outstanding customer service.
**Key Responsibilities:**
- Providing warm and welcoming interactions with guests, addressing their inquiries, and resolving any issues in a professional and courteous manner.
- Operating the Point of Sale (POS) system efficiently, handling cash transactions, processing credit card payments, and managing detailed ticketing processes in a fast-paced environment.
- Assisting with maintaining orderly appearance of cashier areas, restocking supplies, and performing other tasks as needed to ensure a smooth operation.
- Maintaining a high level of product knowledge and staying up-to-date on current promotions and advertisements to effectively upsell and cross-sell opportunities.
**Requirements:**
- Bachelor's degree in Hospitality, Tourism, or a related field; or equivalent experience in sales, customer service, or hospitality.
- Excellent communication and interpersonal skills, with the ability to interact with diverse groups of guests and colleagues.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays, with the ability to adapt to changing priorities and demands.
- Basic computer proficiency, including typing skills and familiarity with POS systems.
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