Tower Ambassador and Customer Service Representative

5 days ago


Dallas, Texas, United States Reunion Tower Operations Company, LLC Full time

**About the Role:**

We are seeking a highly motivated and customer-focused individual to join our team as a Tower Ambassador and Customer Service Representative at Reunion Tower. As a key member of our operations staff, you will be responsible for providing exceptional guest experiences, ensuring seamless elevator operations, and delivering outstanding customer service.

**Key Responsibilities:**

  • Providing warm and welcoming interactions with guests, addressing their inquiries, and resolving any issues in a professional and courteous manner.
  • Operating the Point of Sale (POS) system efficiently, handling cash transactions, processing credit card payments, and managing detailed ticketing processes in a fast-paced environment.
  • Assisting with maintaining orderly appearance of cashier areas, restocking supplies, and performing other tasks as needed to ensure a smooth operation.
  • Maintaining a high level of product knowledge and staying up-to-date on current promotions and advertisements to effectively upsell and cross-sell opportunities.

**Requirements:**

  • Bachelor's degree in Hospitality, Tourism, or a related field; or equivalent experience in sales, customer service, or hospitality.
  • Excellent communication and interpersonal skills, with the ability to interact with diverse groups of guests and colleagues.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays, with the ability to adapt to changing priorities and demands.
  • Basic computer proficiency, including typing skills and familiarity with POS systems.


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