Program Director

1 day ago

Springfield, Massachusetts, United States Gandara Full time
Job Title: Program Director

We are seeking a highly skilled and experienced Program Director to lead our treatment team at Gandara Center. As a key member of our leadership team, you will be responsible for establishing open communication, support, and accountability among workers and consumers. Your primary focus will be on managing the day-to-day operations of the program, empowering residents with the skills needed to achieve lasting recovery.

Key Responsibilities:
  • Responsible for the quality and quantity of all services provided by the program.
  • Provides direct support, training, and supervision to staff.
  • Oversees the supervision and training of all program staff.
  • Hires, terminates, promotes, evaluates, and disciplines staff as needed.
  • Manages clients' clinical services, including the overall management of the treatment planning process.
  • Ensures adherence to program treatment philosophy.
  • Acts as the principal referral contact for prospective clients, including overseeing referral requests, arranging for evaluative interviews and admission intakes, maintaining a log of all referral activities, and establishing and maintaining relations with all prospective referral sources.
  • Develops accountability systems for staff and clients.
  • Delivers services to any client in the program in the event that the assigned staff is unavailable.
  • Screens all referrals to the program for appropriateness.
  • Oversees and/or conducts client interviews and selection process.
  • Responsible for competent and complete shift coverage.
  • Ensures orientation is conducted with all new personnel on program operation, procedures, and practices, and that all new employees attend New Employee Orientation.
  • Monitors case management as it relates to quality assurance.
  • Reviews and approves schedules for all house management issues, as well as for kitchen and maintenance personnel.
  • Regularly evaluates clinical services in the program and makes recommendations for revision to the Senior Director.
  • Prepares and submits monthly client attendance reports with proof of monetary contributions (client fees and food stamp submission) with accuracy and in a timely manner.
  • Provides direct care to all clients assigned to the program when necessary.
  • Promotes clients' empowerment with participation in activities, groups, peer support, and advocacy process, and through the encouragement of members' independence.
  • Develops strong supportive relationships with consumers.
  • Provides crisis intervention.
  • Provides for client care and safety, and adheres to all safety measures.
  • Acts as a client advocate.
  • Adheres to program and agency policies and procedures.
  • Helps facilitate clients' participation in the daily activities of the program (i.e., socialization groups, recreational groups, psycho-education, and any other group in which the client participates).
  • Assists members in planning, implementing, and leading scheduled activities.
Program and Staff Development Services:
  • Assists in annual program planning and report writing as it relates to the program.
  • Assists in the monitoring of personal effectiveness in implementing job functions.
  • Plans and oversees effective administration of the program, which includes but is not limited to, developing written procedures for the program, program monitoring, and program evaluation.
  • Prepares and reviews public relations information as it pertains to the programs.
  • Coordinates and partakes in SHA Quality Assurance Review.
  • Represents Agency in a professional manner.
  • Conducts long-term planning of program's goals and objectives.
  • Develops systems to assure that all services are effectively delivered.
  • Develops systems to monitor the quality of all program activities.
  • Works within processes and procedures of referral source.
  • Maintains relations with funding source, including the reporting and renewal of certificates, licenses, and contracts.
  • Acts as an inter-Agency liaison.
  • Able to react positively to change and to handle other tasks assigned due to changing environments.
Benefits:
  • Retirement Plan 403(b) Employer Match
  • Health, Dental, Vision, and Life Insurance
  • Paid vacations
  • Paid holidays
  • 8 discretionary days a year
  • Hiring Incentives
  • Mileage reimbursement

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