Circulation Services Associate
1 week ago
Position Title: Library Assistant
Reports To: Circulation Services Supervisor
Objective:
Under the general oversight of the Circulation Supervisor, this role involves assisting library patrons and managing tasks related to the circulation of library materials. The Library Assistant also directs patrons and phone inquiries to the appropriate departments.
The following outlines the primary duties and responsibilities associated with this position. This list is not exhaustive, and additional related tasks may be assigned:
- Provide assistance to patrons at the service desk and via telephone, handling procedures related to the circulation of materials, including:
- Checking out and renewing items
- Placing holds
- Collecting fees and fines
- Registering new library users
- Explaining library policies and procedures, and making exceptions when necessary
- Address issues with patrons, particularly those disrupting library operations or attempting to unlawfully remove materials.
- Support building security by:
- Enforcing library policies regarding patron behavior
- Participating in emergency procedures
- Responding to theft detection alarms and completing incident reports as needed
- Perform various circulation-related tasks, such as:
- Checking in materials
- Processing holds and overdue notices
- Maintaining inventory and statistics
- Assisting with lost or damaged materials
- Manage the central switchboard, taking messages and routing calls appropriately.
- Prepare materials for shelving or filing, ensuring they are sensitized, inspected, and sorted correctly.
- Conduct searches for claimed returns, lost items, or other materials as assigned.
- Make necessary announcements over the public address system.
- Perform duties of a Circulation Page as required.
- Assist in other departments as needed.
Skills and Abilities:
- Ability to deliver courteous public service and provide clear explanations of established policies.
- Capacity to think critically and act appropriately under pressure.
- Attention to detail and ability to follow complex instructions.
- Proficiency in using library automated systems.
- Effective communication skills, both orally and in writing.
- Ability to work collaboratively in a team environment.
Position Hours:
This is a full-time position, typically requiring 80 hours over a two-week pay period, with a flexible schedule that may include days, evenings, weekends, and holidays.
Job posted for the employer by: Workforce Connections, Arkansas Department of Commerce.
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