**Collision Center Manager**

3 weeks ago

Minneapolis, Minnesota, United States Classic Collision Inc Full time
About Classic Collision Inc

Classic Collision Inc is a leading provider of collision repair services, dedicated to delivering exceptional quality and customer satisfaction. Our mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Job Summary

The **General Manager - Collision Repair** is responsible for the overall operations and financial results of their assigned store, including but not limited to operations, internal and external development, business relationships, and profitability.

Key Responsibilities
  • Lead center-level performance through key metrics, quality, individual skill levels, and culture.
  • Communicate and manage the change process.
  • Stay abreast of current vehicle repair procedures and technologies.
  • Manage and hold all staff accountable for shop performance through Recipe Book execution.
  • Ensure customer satisfaction by coaching staff and resolving customer concerns as required.
  • Recruit, interview, and hire new staff as required.
  • Train new hires regarding company policy and procedures.
  • Promote safe, clean working conditions.
  • Promote, develop, and act as a liaison with area insurance contacts and other referral points.
  • Contact all claims managers and dealer accounts on a monthly basis.
  • Participate in external marketing and team-building activities as requested.
Requirements
  • Minimum of five years collision repair/auto body management experience required.
  • Proven leadership and track record of employee development.
  • Ability to read and understand financial (P&L) statements required.
  • ICAR Platinum certification preferred.
  • Ability to travel up to 25%.
  • Must have a valid driver's license and be eligible for insurance coverage.
  • Working knowledge of CCC One estimating platform and management system.
  • Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PPT.
  • Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of the organization.
Behaviors/Competencies
  • Integrity.
  • Respect and accountability at every level and every interaction.
  • Customer Service.
  • Provide the highest level of customer service while building customer satisfaction and retention.
  • Innovation.
  • Develops and displays innovative approaches and ideas to our business.
  • Teamwork.
  • Contributes to building a positive team spirit.
  • Supports everyone's efforts to succeed.

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