Member Service Representative

6 days ago


Monroe, Louisiana, United States Sam's Club Full time
Job Description

The Cart Attendant role at Sam's Club is a critical part of our operations team. In this role, you will be responsible for ensuring that club pick up orders are filled accurately and efficiently. You will also be responsible for maintaining the safety of our facility, providing exceptional customer service, and supporting our members in their shopping experience.

Responsibilities
  • Fills club pick up orders by contacting members to notify when pickup time is delayed; informs members when products are unavailable; offers alternative product options; ensures products are selected and packaged according to company policies and procedures.
  • Maintains safety of facility by conducting safety sweeps; follows procedures for handling merchandise; corrects and reports unsafe situations to facility management.
  • Provides member service by acknowledging the member and identifying member needs; assists members with purchasing decisions; processes member purchases; assists with payments according to company policies and procedures.
Salary and Benefits
  • Estimated salary: $18.50-$22.50 per hour, depending on experience and location
  • Premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances
  • Comprehensive health benefits, including medical, vision, and dental coverage
  • 401(k) retirement savings plan with company match
  • Stock purchase program and company-paid life insurance
  • Paid time off, including PTO, parental leave, family care leave, bereavement, jury duty, and voting leave
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more


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