Operations Director

2 weeks ago


Greenville, South Carolina, United States AssuredPartners Full time
Job Title: Operations Lead

Job Summary:

We are seeking an experienced Operations Lead to join our team at AssuredPartners. As the Operations Lead, you will be responsible for training and developing our employees on our Agency Management System, as well as overseeing the utilization and workflow of the system. This role requires strong technical and people management skills, with a focus on delivering exceptional customer service and driving business growth.

Key Responsibilities:
  • Coordinate and conduct live training for new and existing employees on Agency Management System utilization, features, and workflows.
  • Develop and maintain new e-learning programs to support training efforts.
  • Serve as the primary resource for users on Agency Management System utilization and workflow questions and issues.
  • Test Agency Management System upgrades and enhancements prior to implementation.
  • Monitor adherence to service standards through Key Performance Indicator reporting.
What We Offer:
  • Competitive base salary
  • Generous 30+ days comprehensive paid time off package
  • Health benefit options with company-paid HSA contribution
  • Company match 401(k) plan
  • Support of your fitness and wellness goals
  • Opportunity to prioritize your mental health
  • Pet benefits and discounts
  • Access to Employee-led Resource Groups
Requirements:
  • Ten years of commercial lines account management experience
  • Experience leading a team required
  • Property and Casualty License required
  • Strong organization and communication skills
  • Proficient in Microsoft Office products and agency management system software

About AssuredPartners:

AssuredPartners is a leading independent insurance broker committed to embracing diversity, equity, and inclusion. We are passionate about fueling our clients' innovation and growth, and we are proud to be the fastest-growing independent insurance broker in America. We offer a dynamic and inclusive work environment that values creativity, innovation, and servant leadership.



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