Assistant Manager, CityWalk Food

4 weeks ago

Universal City, California, United States NBCUniversal Full time
Job Title: Assistant Manager, CityWalk Food

The Assistant Manager for CityWalk Food will be responsible for the daily shift supervision and management support of the venue. This role will work in a fast-paced, fun, and quickly growing environment that allows for the creation and fostering of a cohesive team while demonstrating organizational, planning, delegation, mentoring, and coaching skills.

Key Responsibilities:
  • Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, employment, and company policies and procedures.
  • Execute strategic plans to optimize operational profits while maintaining quality, cleanliness, and guest service standards.
  • Support employee and guest satisfaction programs and ensure staff understands the importance of the programs.
  • Supervise all hourly staff, provide work direction, performance reviews, and coaching to the team.
  • Mentor and counsel team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
  • Responsible for supervising employee's workflow, setting leadership standards, and guiding work locations efficiency. Build internal relationships to ensure employees are exceeding expectations.
  • Observe, critique, and adjust the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
  • Maintain or exceed weekly budgeted variable operations results: cost of goods, variable labor, and safety. Adjust operations as necessary to budgets. Exceed annual cash flow trends.
  • Shift supervision and responsibility of opening, mid, and closing shifts.
  • Maintain a clean, safe, and professional work area.
  • Ensure proper hiring and training content is maintained.
  • Ensure the workforce is trained and proficient at operating the venue.
  • Perform other duties as assigned.
Qualifications:
  • High School diploma or GED required.
  • Minimum 2+ year's restaurant management/supervisory experience with experience managing high-volume quick service or casual dining restaurants with a team of 15+ employees.
  • Must have a flexible schedule to meet the needs of a 24/7-365-day operation, inclusive of weekends, holidays, and nights.
  • Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.
  • Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to guest concerns and issues while keeping company business models in mind.
  • Must have excellent written and verbal skills to effectively communicate with all levels of the organization.
  • Strong customer service, interpersonal, and organizational skills.
  • Must be willing to work in Universal City, CA.
  • Must be willing to submit to a background investigation.
  • Must have unrestricted work authorization to work in the United States.
  • Must be 18+ years or older.
Desired Characteristics:
  • Associate or bachelor's degree (or equivalent) in hospitality management or business administration preferred.
  • Experienced in quick serve or casual dining restaurant experience preferred.
  • Proficient in MS Word, Excel, and food-related Point of Service & inventory systems.
  • Able to provide creative solutions to guest situations.
  • Previous experience with scheduling restaurant labor & staffing needs to operate an efficient business.
Additional Requirements:
  • Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company-sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Careers website. Salary range: $$

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .

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