Patient Advocate Team Lead Part-Time

4 days ago

Tarpon Springs, Florida, United States Ayr Wellness Full time

About the Role

We are seeking a highly motivated and experienced Patient Advocate Team Lead to join our team at AYR Wellness. As a key member of our dispensary operations team, you will be responsible for overseeing daily operations, providing exceptional customer service, and ensuring that all retail operations are performing to company standards.

Key Responsibilities

  • Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary operating under licensure from the Florida Department of Health.
  • Provide excellent customer service to all patients while also coaching other team members.
  • Respect all team members and report all findings to the appropriate manager.
  • Administer routine inspections to maintain the accurate inventory of all cannabis products.
  • Manage and supervise the activities of patient advocate staff.
  • Ensure that all procedures are updated in store to provide the best practice for staff and patients.
  • Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures, a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for dispensary personnel.
  • Ensure key performance indicators are captured.
  • Manage daily financial reporting requirements and oversee all cash handling procedures.
  • Develop and maintain a schedule of all patient advocate staff.
  • Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team.
  • Protect patient rights by overseeing the employee HIPAA education program and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
  • Oversee patient education and counseling programs. Review and continuously revise information disseminated by the dispensary regarding debilitating conditions, their association with medical cannabis products, side effects, etc.
  • Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development.
  • Assist in ensuring the dispensary's compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices.
  • Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary.
  • Ensure traceability of product is maintained from reception to final sale.
  • Receive, check, and enter inventory into NAV when shipments arrive.

Requirements

  • Must be 21 years of age.
  • Must be able to pass a Level 2 Background Check (FBI).

Preferred Qualifications

  • 1-3 years of experience in a retail or customer-facing role.

About AYR Wellness

At AYR Wellness, our vision is to be a force for good in all we do and to bring lasting positive change to our communities, our industry, and our world. We are committed to creating a remarkable experience for our patients and employees alike, and we are seeking like-minded individuals to join our team.

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