Help Desk IT Support Specialist

2 weeks ago


Yardley, Pennsylvania, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Help Desk IT Support Specialist to join our team. As a Help Desk IT Support Specialist, you will be responsible for providing technical support to our end-users, troubleshooting and resolving technical issues, and ensuring that our IT systems are running smoothly.

Key Responsibilities:

  • Provide technical support to end-users via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • 2-4 years of experience in a help desk or technical support role
  • Strong knowledge of Windows 7/10 operating system and MS Office suite
  • Experience with ticketing systems and phone support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Why Join Our Team:

We are a leading provider of IT services and solutions, and we are committed to delivering exceptional results to our clients. As a Help Desk IT Support Specialist, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a real impact on our business.



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