Help Desk Support Specialist

6 days ago


Yardley, Pennsylvania, United States TEKsystems Full time
Job Summary

We are seeking a skilled Help Desk Analyst to join our team at TEKsystems. As a Help Desk Analyst, you will be responsible for providing technical support to our clients, resolving issues, and ensuring excellent customer service.

Key Responsibilities
  • Provide technical support to clients via phone, email, and chat
  • Resolve issues related to Windows 7/10 operating system, MS Office suite, and other software applications
  • Work with ticketing systems, such as Footprints, to track and resolve issues
  • Collaborate with team members to achieve high-quality and productivity goals
  • Participate in training programs to enhance technical skills and knowledge
Requirements
  • Working knowledge of Windows 7/10 operating system and MS Office suite
  • Ticketing system experience, preferably with Footprints
  • Previous phone support experience in a help desk or call center environment
  • Intermediate-level technical skills and knowledge
What We Offer

At TEKsystems, we offer a supportive work environment, opportunities for advancement, and a competitive benefits package. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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