Customer Service Associate

4 days ago


Lewisburg, Tennessee, United States Butler America Full time

Company Overview:

Butler America Aerospace, LLC is a leading American-owned international HVAC company that prioritizes hiring and retaining a diverse workforce. We recognize the benefits of diversity and inclusion for our employees, customers, and local communities.

Salary:

$15-17 per hour (40 hours/week), with paid training for 6 weeks (Mon - Fri, 8:00am - 4:30pm)

Job Description:

This dynamic role involves providing exceptional customer service as a switchboard representative for our company. Key responsibilities include:

  • Answering incoming calls and responding to customer inquiries
  • Routing calls to appropriate resources and documenting call information according to standard operating procedures
  • Entering accurate ordering information into our company system
  • Comfortably working in fast-paced environments with strong time management and organizational skills
  • Proficiency in Microsoft Office products (Excel, Word) and familiarity with SAP Software and Call Center, and SalesForce.com (a plus)

Required Skills & Experience:

To succeed in this position, you must possess:

  • The ability to type 40 wpm
  • Strong verbal, written, and interpersonal communication skills
  • Proficiency in MS Office tools
  • A high degree of self-motivation to address and improve business needs
  • Superior follow-up and follow-through skills
  • Highly organized and flexible with the ability to prioritize individual time while balancing customer demands and requirements

Benefits:

We offer a comprehensive benefits package, including:

  • 401K
  • Medical, dental, and vision insurance
  • Sick time as applicable to state law


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