Service Desk Agent

6 days ago


Lewisburg, Tennessee, United States Russell Tobin Full time

We are currently seeking a talented Service Desk Agent to join our team at Russell Tobin in Lewisburg, TN. As a Service Desk Agent, you will play a critical role in providing prompt and effective support to our customers, ensuring their satisfaction and loyalty to our company.

Your primary responsibilities will include answering incoming calls, responding to customer emails, and resolving issues in a timely and professional manner. You will also be required to document all interactions and maintain accurate records of customer communications.

We are looking for an individual with excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. Proficiency in Microsoft Office products, particularly Excel and Word, is essential for this role.

This is a 2-year contract position, with the possibility of extension or permanent employment. You can expect a competitive hourly rate of $16 - $17 per hour, depending on your level of experience.

Our comprehensive benefits package includes health insurance, retirement savings, life insurance, and more.


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