Healthcare Customer Service Representative Career Opportunity
2 weeks ago
We are seeking a skilled Healthcare Customer Service Representative to join our team. This role is responsible for providing exceptional customer service to members and patients through various communication channels.
The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong ability to problem-solve and think critically.
Responsibilities include:
- Assisting members and patients with their queries and concerns via phone, email, and chat.
- Coordinating care among healthcare providers, pharmacies, and other stakeholders.
- Resolving technical issues and finding creative solutions to problems.
- Becoming proficient in navigating various software systems, including RingCentral, Slack, G-Suite, Zoom, and Electronic Medical Record Systems.
This is a highly rewarding opportunity with a competitive compensation package. The estimated salary range for this position is $19.25 per hour, with potential for increases based on performance and experience.
In addition to the base salary, we offer a range of benefits, including:
- A 1.25 shift differential pay for weekend or evening shifts.
- Endless career advancement opportunities with a growing company.
- Paid sabbaticals after five and ten years of service.
- A comprehensive Employee Assistance Program.
- Competitive medical, dental, and vision plans.
- Free memberships and pre-tax commuter benefits.
- PTO cash outs and 100% life insurance and disability coverage.
- A 401(k) match and more.
We are partners in transformation, helping clients activate ideas and solutions to take advantage of new opportunities. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
We value diversity, equity, and inclusion and are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We are proud to be an equal opportunity employer and welcome applications from all qualified candidates.
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