Victim Services Advocate

2 weeks ago

San Francisco, California, United States City and County of San Francisco Full time
Job Title: Victim/Witness Advocate

The City and County of San Francisco is seeking a highly skilled and compassionate Victim/Witness Advocate to join our team. As a key member of our Victim Services Division, you will play a critical role in providing support and assistance to victims and their families in the aftermath of a crime.

Job Summary:

The Victim/Witness Advocate will be responsible for assisting victims of crime by providing mandated services for the Victim-Witness Assistance Program, pursuant to California Penal Code Section 13835 and the Victims' Bill of Rights. These services will include advising participants of program services and outreach activities, referring program participants to professional care providers, explaining the process of the criminal justice system, accompanying victims, family members, and witnesses to court and related hearings, and assisting participants with Victim Compensation Program applications.

Key Responsibilities:
  • Advise and assist program participants in obtaining appropriate services and refer to professional psychological, health, medical, and social service care providers.
  • Provide crisis intervention and emergency assistance to deliver timely and comprehensive responses to the immediate and long-term needs of crime victims and survivors.
  • Explain crime victims' rights, the criminal justice system, and court proceedings, and provide information on case status and disposition.
  • Assist in the preparation, verification, and submission of claims to the California Victim Compensation and Government Claims Board, and monitor claim progress and payment.
  • Assist with the arrangement of transportation for crime victims and survivors when appropriate.
  • Conduct program educational presentations to city and community-based partners, and city residents in their communities.
  • Translate as required to meet division needs, including oral and written translation.
  • May accompany crime victims and survivors to court proceedings and related hearings.
  • Become educated in and competently explain to crime victims and survivors the purpose of diversion, restorative justice, various collaborative courts, and the importance of using evidence-based solutions in the criminal justice system.
  • Actively participate in referrals to community-based organizations and guide crime victims and survivors in charged cases through the criminal justice process with the goal of helping crime victims and survivors heal and recover from the trauma caused by the incident.
  • Understand best practices in crafting impact statements and assist crime victims and survivors with said impact statements with the goals of communicating the impact of the offense to the court and, where appropriate, integrating meaningful opportunities for reconciliation between crime victims and survivors and justice-involved persons as a means to foster healing for all parties involved.
  • May act as the liaison between the department and members of the community.
Requirements:

A minimum of one (1) year of training, education, and/or experience in social welfare, behavioral science, criminology, or a closely related field and responsible social service, criminal justice, or advocacy experience is required. A degree in Social Work, Psychology, Sociology, or a closely related field, or equivalent experience, is highly desired. Experience or in-depth knowledge about trauma recovery, advocacy, mental health services, the criminal justice system, court process, and public safety familiarity with San Francisco's diverse neighborhoods, as well as their respective community-based programs, experience collaborating across government agencies, and facilitating multi-agency processes, strong independent initiative, capacity to operate flexibly in a rapid pace environment, and ability to manage a high case volume are highly desirable. Background in crisis intervention techniques and trauma-informed services is also highly desirable. Ability to speak Spanish or Cantonese is strongly desired.

Knowledge, Experience & Skills:
  • Proficient in Word, Excel, and PowerPoint (training will be provided).
  • Communicate effectively verbally and in writing.
  • Principles and practices of record keeping/documenting work.
  • Identify and be responsive to other needs of crime victims and survivors, including providing emergency assistance or referral to other agencies and care providers.
  • Establish and maintain effective working relationships in a collaborative environment.
  • Exhibit emotional stability under conditions of high stress, limited supervision, and rapidly changing situations and circumstances; handle sensitive situations and confidential matters discreetly and effectively.
  • Strong written and verbal skills used to communicate effectively with people of various educational, socio-economic, and cultural backgrounds.
  • Demonstrate and maintain a high degree of initiative, maturity, integrity, accountability, and good judgment.
  • Background in working with communities impacted by violence.

This is a challenging and rewarding opportunity to make a meaningful difference in the lives of crime victims and survivors. If you are a compassionate and skilled professional with a passion for social justice, we encourage you to apply.

The City and County of San Francisco is an equal opportunity employer and encourages women, people with disabilities, and members of racial, ethnic, religious, and sexual minorities to apply. Salary: $83,018 - $100,932 annually. This job announcement will remain open until positions are filled. Contact: Shavaun Tolliver, Principal Human Resources Analyst.

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