Insurance Customer Service Representative

3 weeks ago


Pittsburgh, Pennsylvania, United States Synerfac Full time

About the Job

We are searching for a skilled Commercial Lines Insurance Service Professional to join our team at Synerfac. As a key member of our team, you will be responsible for providing top-notch customer service and supporting the sales team in the Squirrel Hill area.

Key Responsibilities:

  1. Provide responsive customer service and resolve client issues related to commercial lines insurance policies.
  2. Manage client policies, including renewals, endorsements, cancellations, and claims processing.
  3. Conduct needs assessments, generate quotes, and recommend suitable insurance products to support the sales team.
  4. Maintain accurate client records and ensure compliance with regulatory requirements.
  5. Stay current on industry developments, product offerings, and regulatory changes to inform clients.
  6. Educate clients on insurance products and help them make informed decisions.
  7. Collaborate with team members to deliver seamless client experiences and drive company success.

Requirements

  • High school diploma or equivalent; a bachelor's degree in a related field is beneficial.
  • Previous experience in commercial lines insurance or a related field is preferred.
  • Licensed insurance agent - commercial lines highly recommended.
  • Superior communication and interpersonal skills.
  • Exceptional organizational and time management abilities.
  • Proficiency in using insurance management software and Microsoft Office Suite.
  • Detail-oriented with strong problem-solving skills.
  • Ability to work independently and as part of a team.

Benefits and Compensation

The estimated annual salary for this role is between $50,000 and $70,000, depending on qualifications and experience. We offer a competitive salary, excellent benefits, and opportunities for career advancement in a dynamic and supportive environment.



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