Account Manager

3 days ago


Miami, United States Norwegian Cruise Line Holdings Ltd. Full time
Job Title: Account Manager

Job Summary:

We are seeking an experienced Account Manager to join our team at Norwegian Cruise Line Holdings Ltd. As an Account Manager, you will be responsible for managing a nationally based network of independent travel advisors to execute overall sales and marketing strategies within the Strategic Accounts/National account channel.

Key Responsibilities:

  • Oversee and develop business relationships with a high revenue producing, national portfolio of independent travel advisors for one or more of our largest host network business partners.
  • Educate clients on product updates, virtual trainings, in-person regional events, and network conferences to enhance their understanding of our value proposition.
  • Continually source for new revenue opportunities within assigned accounts to achieve sales goals utilizing customer-centric sales strategies.
  • Retain and manage individual travel advisor relationships for the assigned network.
  • Develop a personalized approach to help maximize advisor understanding of our value proposition through ongoing training, marketing, and promotional efforts.
  • Leverage a large promotional and marketing budget to increase awareness within each independent contractor's marketplace.
  • Analyze sales and marketing plans from assigned agents or agency networks and the return on Investment (ROI); making adjustments when needed.
  • Develop a plan to remain organized with allocating time to ensure consistency with touch points throughout the ongoing stages of development.
  • Plan and schedule domestic and international travel according to maximizing audience size/reach and meeting network participation needs.
  • Conduct seminars, lead familiarization cruises, attend cruise events, trade, and consumer shows as needed.
  • Review sales plans, promotional efforts, and ROI monthly to determine success track; make adjustments to plan accordingly.
  • Develop a pre/post sales call strategy and achieve outlined goals. Daily prospecting based on a customer-centric approach to establish an understanding of business goals, obstacles, and applicable solutions.
  • Work with sales management to negotiate sales plans and group contracts. Support the strategic channel with the rollout of promotional campaigns, initiating and communicating offers and incentives network-wide.
  • Service travel advisor needs via problem resolution utilizing knowledge of company products, services, and support from headquarters-based sales team.
  • Remain current on corporate information, policies, procedures, sales, and marketing programs, corporate communications, and related materials.
  • Develop a plan for personal development including e-commerce strategies, technical skills, and soft skills training on an annual basis.
  • Maintain proper documentation of all agency-related activity by way of Sales Force.
  • Act as Company's brand ambassador providing excellent service, consistent, prompt, and professional communication, and projecting a professional image at account conferences, conventions, trade shows, seminars, ship inspections, and other sales-related functions.

Requirements:

We are looking for a highly motivated and experienced professional with a strong background in sales and marketing. The ideal candidate will have a Bachelor's Degree in Business Administration, Marketing, or a related field of study, and a minimum of 5 years of sales experience, preferably in the travel industry.

The successful candidate will possess strong knowledge of Microsoft Office Suite, including intermediate-level skills with Excel, Outlook, Word, and PowerPoint. They will also have the ability to build personal credibility through solid product knowledge, services, procedures, consistent follow-through, and problem-solving skills.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about the travel industry, we encourage you to apply for this exciting opportunity.



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