Resident District Manager

4 weeks ago

Lowell, Massachusetts, United States Aramark Full time
Job Description:

As the Resident District Manager at UMass Lowell, you will lead one of the largest collegiate food and beverage operations in Massachusetts. UML Dining serves approximately 3 million meals annually and provides students, faculty, and staff with a diverse range of choices.

  • Two residential dining rooms, each with its own unique look and menu.
  • 11 retail outlets, including Starbucks, Sal's Pizza, Einstein Bagels, Subway, and grocery/convenience stores.
  • UMass Lowell Catering is the on-campus provider for all VIP events, departments, and student groups.
  • 6,000 seat arena, Tsongas Center, hosting concerts, hockey games, conferences, and events.
  • Oversight of 50 Warren property, a 365-day-a-year operation, inclusive of facilities and food/beverage operations.

The successful candidate will demonstrate the capacity to serve as a thought leader, keeping the overall dining program at the forefront of trends and best practices. Key responsibilities include:

  • Possessing a track record of progressive leadership skills, influencing and managing strategic and organizational change.
  • Working in partnership with the client and management team, providing daily operational oversight and strategic advice and expertise in all things related to dining.
  • Having strong human resource and financial management skills with full P&L responsibility.
  • Having strong culinary skills with a focus on training and execution.
  • Possessing an ability to build social capital and develop critical relationships throughout the University.
  • Bringing a strong business sense and entrepreneurial skill set to the position.
  • Maintaining a competitive outlook, constantly scanning for trends and evolving preferences that impact campus dining and student satisfaction.
  • Possessing an understanding of organizational dynamics, building, retaining, and recruiting a diverse and inclusive management team.
  • Focusing on positive employee relations, succession planning, and professional development.
  • Demonstrating knowledge of facilities management, including maintenance/housekeeping services, capital planning, and renovations.
  • Demonstrating a high level of personal energy, professional ethics, and integrity.
Primary Responsibilities:
  • Managing all facets of the account, including retail sales, finance, human resources, and dining operations with full P&L accountability.
  • Driving retail and catering sales growth and profitability, while maintaining a hospitality-centric program.
  • Developing short- and long-term operational strategies in partnership with the client and Aramark senior team members.
  • Creating a culture of culinary excellence and customer service that embraces the diversity of UMass Lowell.
  • Leading and managing a highly productive, motivated, and driven team through strong communication, empowerment, reward, and coaching techniques.
  • Maintaining a close working relationship with partner groups in functional areas.
  • Partnering with business unit leaders and other key stakeholders to drive change and implement new business processes.

At Aramark, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth.

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