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Operations Manager

2 months ago

Austin, Texas, United States ADM Security Solutions Full time
Job Title: Regional Operations Manager

At ADM Security Solutions, we are seeking a highly skilled and experienced Regional Operations Manager to join our team. As a key member of our leadership team, you will be responsible for managing all aspects of our business unit in the Austin metro region, including client relations, employee engagement, account and employee performance management, community outreach, employee development, business development, and financial management.

Key Responsibilities:
  • Act as the primary liaison between ADM and client representatives and ADM employees.
  • Ensure a proactive approach to managing accounts and ensure contract deliverables are successfully met.
  • Develop, challenge, and motivate site-level Leadership teams to achieve optimum results.
  • Manage financial performance of the region, including determining trends and areas for improvement, communicating results, and implementing necessary measures to address deficiencies and ensure profitability.
  • Maximize employee retention by ensuring open communications, prompt responses to concerns, proper training and support of site leaders and officers, providing appropriate mentorship and guidance, ensuring opportunities for advancement, and maintaining a culture of mutual respect.
  • Ensure employees at all levels are trained in accordance with company standards, contract requirements, and licensing authority requirements.
  • Ensure employees at all levels maintain active security-related licenses and renew their licenses in accordance with the jurisdictional authority.
  • Address disciplinary problems in accordance with company policy and procedures.
  • Build and sustain productive relationships with the corporate team, division team, field employees, clients, vendors/suppliers, corporate partners, and community organizations.
  • Ensure post orders and related administrative documents are properly created, maintained, and updated in accordance with company requirements.
  • Ensure proper use and maintenance of all equipment used at job sites.
  • Ensure prompt and accurate completion of payroll.
  • Submit required reports.
  • Conduct weekly face-to-face meetings with clients and employees.
  • Ensure prompt communications with clients.
  • Conduct periodic after-hours quality management site visits.
  • Complete personnel action forms and other administrative tasks.
  • Implement the quality assurance program for their region/portfolio, including the effective utilization and management of the company's enhanced operations engagement initiatives.
  • Ensure adherence to the company's safety and risk management program, procedures, and policies.
  • Establish professional relationships with local law enforcement in each area where their job sites are located.
  • Stay abreast of industry trends and provide company-approved value-added services as qualified to clients.
  • Lead business development, including developing a sales pipeline, engaging with prospective clients, working with the Division President and corporate to prepare proposals and pricing, promoting the brand and increasing brand awareness in their market, and successfully meeting sales goals as defined by the company.
Requirements:
  • 5+ years of experience managing security operations preferred.
  • Must be flexible as the position is on call 24 hours a day, seven days a week.
  • Successfully complete all required training.
  • In accordance with applicable laws, Criminal background records check, motor vehicle records check, and drug test are required.
  • Exceptional customer service skills.
  • Excellent organizational skills.
  • Must be proficient with Microsoft Outlook, Word, and Excel and be able to operate and maintain company-required software programs.
  • Good business and financial acumen.
  • Strong analytical, communication, and organizational skills.
  • Attention to detail.
  • Ability to remain positive, lead, and embrace change.
  • Thrive in a fast-paced, dynamic, public-facing environment.
  • H.S. Diploma/GED. College degree preferred.