Front Desk Representative
1 day ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Jiten Hotel Management Inc. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.
Key Responsibilities
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Manage the front desk operations, including check-in, check-out, and room assignments.
- Handle cash and credit transactions, as well as process guest payments and deposits.
- Assist with guest inquiries and provide information about hotel services and amenities.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations.
- Maintain a clean and organized front desk area, including the lobby and back office.
- Adhere to hotel policies and procedures, as well as company standards and guidelines.
Requirements
- High school diploma or equivalent required; post-secondary education or training preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Knowledge of hotel operations, including front desk procedures and policies.
- Basic math skills and accuracy with handling cash and credit transactions.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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