Clinical Laboratory Representative

1 day ago


Colorado Springs, Colorado, United States Ascend Clinical Full time
Job Summary:

Ascend Clinical is seeking a highly skilled and detail-oriented Client Services Representative to join our team. As a Client Services Representative, you will be responsible for providing exceptional support to our clinical clients, ensuring timely and accurate communication, and resolving any issues that may arise.

Responsibilities:
  • Provide exceptional customer service to clinical clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Communicate effectively with clients, laboratory staff, and other stakeholders to ensure seamless communication and collaboration.
  • Manage and maintain accurate records, including client information, laboratory results, and other relevant data.
  • Collaborate with laboratory staff to ensure timely and accurate laboratory results, and to resolve any issues that may arise.
  • Participate in ongoing training and professional development to stay up-to-date on laboratory procedures, policies, and best practices.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • 2+ years of experience in a laboratory or clinical setting, preferably in a client services or support role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, laboratory staff, and other stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A team-oriented culture, with a focus on collaboration, innovation, and excellence.


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