Store Loss Prevention Director

9 hours ago

Natick, Massachusetts, United States DICK'S Sporting Goods Full time
Job Title: Store Loss Prevention Manager

At DICK'S Sporting Goods, we're committed to creating an inclusive and diverse workforce that reflects the communities we serve. We're seeking a highly skilled Store Loss Prevention Manager to join our team and play a critical role in preventing company loss.

Key Responsibilities:
  • Lead Loss Prevention functions within a specific location and partner with Store Operations to prevent company loss.
  • Drive company objectives in profit and loss control, sales performance, customer satisfaction, and shrink results.
  • Network with law enforcement, loss prevention professionals, and other retailers to identify and create comprehensive case files for repeat external theft perpetrators.
  • Conduct Loss Prevention assessments, investigations, and root cause analysis to minimize exposure to loss and fraud.
  • Implement, train, and coordinate all Loss Prevention best practices, including training store associates and managers on company Loss Prevention programs.
  • Ensure the physical security of the building and Company assets, including monthly alarm tests and responding to after-hours alarm calls.
  • Conduct ongoing MES training and ensure timely completion of certification programs.
  • Investigate and document Organized Retail Crime and other violations of law and/or company policy.
  • Partner with Distribution Center Loss Prevention Supervisor to resolve issues involving the flow of merchandise to the store and any firearms issues.
  • Conduct store Loss Prevention Assessments to ensure compliance with Company processes and legal requirements.
Requirements:
  • 3-5 years of Loss Prevention experience or related retail experience.
  • Interview/Interrogation training and practical skills (Wicklander-Zulawski certification preferred).
  • 4-year college degree or equivalent experience preferred.
  • Certified Forensic Interviewer (CFI) - preferred.
  • Successfully pass comprehensive criminal background check.
  • World-class customer service skill and interpersonal/communication skills.
  • Strong problem-solving ability and analytical skills.
  • Proficiency in MS Office.
  • Flexible availability including nights, weekend, and holidays.
  • Must be able to keep confidences and consistently operate in a direct and truthful manner.
Preferred Qualifications:
  • Loss Prevention Qualified (LPQ) preferred.
  • Loss Prevention Certified (LPC) preferred.
  • Certified Forensic Interview (CFI) preferred.
  • Advanced level of administration and technical knowledge of Loss Prevention systems and shrinkage controls.

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