Design Studio Specialist

1 week ago

Pasadena, California, United States Williams-Sonoma Full time

About the Role

We are seeking a highly skilled and motivated Design Studio Specialist to join our team at Williams-Sonoma. As a key member of our design team, you will play a critical role in enhancing the quality of our customers' lives at home.

Key Responsibilities

  • Utilize design expertise to assist clients in one-on-one consultations in the store and in-home regarding the design of their living spaces to drive store sales.
  • Perform productive in-home consultations, including the ability to accurately measure and assess the client's living space.
  • Create and present design plans based on client's needs, style, preferences, and living space.
  • Maintain knowledge of current sales and promotions to achieve and exceed established sales and productivity goals.
  • Utilize exemplary World-class service standards to assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
  • Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment.

Requirements

  • Strong communication, clienteling, and customer follow-up skills.
  • Ability to complete and coordinate complex large orders within a variety of sales channels.
  • Experience in working with the elements of design preferred.
  • Proven ability to prioritize and handle multiple tasks simultaneously.
  • 1-2 years of customer service and retail sales experience, (specialty retail preferred, but not required).

Physical Requirements

  • Must be able to be mobile on the sales floor for extended periods of time.
  • Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.

Benefits

  • A competitive compensation package, including pay and benefits.
  • A generous discount on all Williams-Sonoma, Inc. brands.
  • A 401(k) plan and other investment opportunities.
  • A wellness program that supports your physical, financial, and emotional health.
  • Paid vacations and holidays (full-time).
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time).

Our Mission Around Diversity, Equity & Inclusion

We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences-whatever they may be-are valued, explored, and appreciated.

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