VIP Relationship Builder
6 days ago
WKY Development LLC Oak Grove is seeking a highly motivated and customer-focused VIP Sales Representative to join our team.
Estimated Salary$50,000 - $65,000 per year, depending on experience.
Key Responsibilities:- Foster Strong Relationships: Develop and maintain strong relationships with VIP players through personalized interactions, including phone calls, in-person meetings, and email communication.
- Manage Guest Requests: Respond promptly to guest requests, resolve issues efficiently, and ensure guests are satisfied with their experience.
- Communicate Effectively: Keep hosted guests informed about events and promotions through various channels.
- Organize Events: Plan and execute special events, including telemarketing efforts to confirm attendance.
- Award Complimentary Gifts: Award players with complimentary gifts, tickets, or other perks based on gaming activity and program guidelines.
- Phone Skills: Possess the ability to spend extended periods on the phone during shift hours.
- VIP Host Rotation: Participate in the VIP Host on-duty rotation, which may require after-hours guest assistance and resolution. Assist other departments as needed with guest-related issues or questions.
- Flexible Schedule: Have a flexible schedule to accommodate business needs.
- Fast-Paced Environment: Work effectively in a fast-paced environment while maintaining exceptional guest service.
- Company Mission: Embody the company's mission of delivering excellent guest service and providing excitement.
- Teamwork: Support a work environment that promotes teamwork, integrity, respect, and performance feedback.
- Management: Demonstrate management abilities in managing VIP and premium players effectively.
- Record-Keeping: Maintain accurate and thorough records and reports.
- Customer Service: Provide public relations and customer service skills.
- Confidentiality: Maintain strict confidentiality of guest information.
- Timeliness: Complete tasks in a timely manner and meet deadlines.
- Safety: Perform all job duties in a safe and responsible manner.
- Experience: One to two years' casino experience, preferably with a 4-year degree in a related field or equivalent work experience.
- OASIS Knowledge: Familiarity with the OASIS Player Tracking System and Microsoft Products.
- Licensing: Ability to obtain and maintain a valid Kentucky gaming/racing license.
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