Customer Experience Associate

1 week ago

Topsham, Maine, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Service
    • Provide exceptional customer service by greeting every customer, using the F.A.S.T. service model, and asking open-ended questions to learn about customers' project needs.
    • Engage in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
  • Product Knowledge and Sales
    • Process customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.
    • Drive sales through product knowledge, suggestive selling, and innovative merchandising.
  • Store Operations
    • Lift, place, and arrange items on shelves and racks.
    • Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
    • Maintain a safe and clean work environment by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes.
  • Team Collaboration
    • Assist other team members with tasks to ensure that the team exceeds expectations set by store management.
    • Work with store management and other team members on projects in a friendly and professional manner.
Requirements
  • Education
    • High School Diploma, GED, or equivalent.
  • Experience
    • No experience required.
    • 1-3 years previous experience in a customer-centric environment preferred.
  • Skills and Competencies
    • Ability to work with customers and team members.
    • Ability to maintain a safe work environment.
    • Ability to interact collaboratively with others.
    • Ability to get work accomplished through others.
    • Ability to communicate effectively in a group environment.
Physical Requirements
  • Stand during an entire shift (other than normal break time).
  • Continuously walk around all areas of the store throughout shift.
  • Read written instructions, reports, and other information on paper and computer screens.
  • Orally communicate with customers and other team members on a consistent basis throughout their shift.
  • Input data on computer keyboard and handheld units.
  • Use 2-way radios (hear incoming messages and provide verbal response).
  • Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.
  • Lift, place, and arrange items on shelves and racks.
  • Bend down and reach above head.
  • Climb and descend ladder.
  • Individually lift up to 49 pounds, and group lift up to 97 pounds.
Benefits and Incentives
  • Medical, Dental, and Vision benefit plans.
  • Company-paid basic, Optional, and Dependent life insurance.
  • Long-term disability and Company-paid Short-term disability.
  • Paid Time Off and Sick Time.
  • Tuition Reimbursement.
  • Team Member Discount.

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