Technical Kiosk Software Product Manager

2 weeks ago

Reston, Virginia, United States Tillster Full time

About the Role

We are seeking a highly skilled and motivated Technical Kiosk Software Product Manager to join our dynamic and growing team. As the Technical Kiosk Product Manager, you will be responsible for the development and implementation of innovative self-service kiosk solutions for our customers. This role requires a deep understanding of on-premises restaurant technology such as cloud and on-premise point of sale, payment, and kiosk systems.

Responsibilities:

  • Requirements gathering and prioritization: Engage internal teams and both internal and global stakeholders to gather requirements and understand their needs and define and align with the stakeholders on how success will be measured for each requirement. Translate these requirements into actionable product features and enhancements, aligning with leadership on prioritization and roadmap.
  • Product development: Manage the end-to-end product development lifecycle, from concept to launch. Work closely with cross-functional teams including engineers, UI & UX designers, and customer representatives to define product requirements, create wireframes and workflow diagrams to communicate ideas and ensure timely delivery of kiosk solutions.
  • User Experience Optimization: Continuously enhance the user experience of our kiosk solutions by gathering feedback from stakeholders and collaborating with UI/UX designers and engineers to implement improvements that drive customer satisfaction and maximize user engagement.
  • Technical expertise: Stay current with the latest advancements in kiosk hardware and software technologies and leverage your technical knowledge to define requirements that further enhance our product offerings.
  • Documentation, Communication & Support: Develop materials to assist internal stakeholders and restaurant staff in effectively utilizing our self-service kiosk solutions. Answer inquiries from both internal and external stakeholders and assist with RFP responses as required. Develop and maintain feature lists and definition across multiple customers. Communicate the value of features without technical jargon and be able to select and communicate the best features that meet customer needs.
  • Reporting: Track and report on key success metrics.

Qualifications & Skills:

  • Bachelor's degree in computer science, Engineering, Business or related field
  • Proven 5+ years' experience as a Technical Product Manager or similar role, preferably in restaurant technology, point of sale, payment systems or kiosk technology industry.
  • Strong project management skills with the ability to effectively plan, organize and communicate projects with defined timelines.
  • Exceptional problem-solving and analytical abilities with a deep attention to detail and the ability to think creatively to overcome challenges.
  • Strong technical background and understanding of SCRUM software development practices.
  • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders (both internal and customer-facing)
  • Analytical mindset, with the ability to make data-driven decisions and drive continuous improvement.
  • Familiarity with user experience design principles and wireframing tools such as Figma
  • Proficiency using various documentation, spreadsheet, roadmapping and project management tools including Monday, Smartsheet, roadmapping tools, Chrome or Safari Devtools, Jira and Confluence
  • Ability to adapt to a fast-paced and rapidly changing environment.
  • Ability to travel as business needs demand.

About Tillster

Tillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution – to create world-class digital engagement solutions.

Making a Difference in the Tillster Way

Our business and product mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.

Pay and Benefits (USA)

  • Expected base salary range $120,000 - $160,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.
  • Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
  • Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (\"EAP\") and Optum Care 24-hour confidential medical counseling services.
  • Holidays: The company observes ten (10) paid holidays per calendar year.
  • Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.
  • Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
  • Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.

  • Technical Kiosk Software Product Lead

    2 weeks ago

    Reston, Virginia, United States Tillster Full time

    About the RoleTillster is a leader in digital ordering and customer engagement solutions. We are seeking a highly skilled Technical Kiosk Software Product Manager to join our dynamic team. The successful candidate will be responsible for developing and implementing innovative self-service kiosk solutions for our customers. This role requires a deep...

  • Senior Frontend Engineer

    4 weeks ago

    Reston, Virginia, United States Kiosk Full time

    About KioskKiosk is a pioneering company in the web3 space, dedicated to creating innovative community experiences centered around value-exchange. Our mission is to revolutionize the way people interact and engage with each other, and we're looking for talented individuals to join our team.Job SummaryWe're seeking an experienced Senior Frontend Engineer to...

  • Technical Program Manager

    4 weeks ago

    Reston, Virginia, United States Intelliswift Software Full time

    Job Title: Technical Program Manager IIILocation: RemoteDuration: 12 Months Contract on W2 (Possible Extension)Our client is seeking an exceptional Technical Program Manager to lead software engineering efforts in building applications and data pipelines for research. If you have a passion for working with multidisciplinary teams, building processes and...

  • Senior Technical Program Manager

    4 weeks ago

    Reston, Virginia, United States Intelliswift Software Full time

    Job Title: Technical Program Manager VLocation: Onsite, Redmond, WADuration: 12 monthsKey Responsibilities:Deliver complex programs with cross-functional collaboration and interdependencies across multiple projects and activities.Program-level strategic planning, interaction with executive-level management, complex issue resolution, excellent communications,...

  • Production Manager

    4 weeks ago

    Reston, Virginia, United States Rise Technical Full time

    Production Manager Job DescriptionJob Summary:Rise Technical Recruitment Ltd is seeking a highly skilled Production Manager to join our client's team. As a key member of the manufacturing department, you will be responsible for overseeing the production process, leading a team of production staff, and driving continuous improvement initiatives.Key...

  • Technical Support Specialist

    4 weeks ago

    Reston, Virginia, United States Addison Group Full time

    Technical Customer Support SpecialistOur client, a leading provider of technical services, is seeking a skilled Technical Customer Support Specialist to join their team. As a key member of the support team, you will be responsible for providing top-notch technical support to clients, ensuring their hardware and software needs are met.The ideal candidate will...

  • Technical Product Manager

    3 weeks ago

    Reston, Virginia, United States SafeStreets Full time

    SafeStreets USA is a dynamic and innovative home security and automation company that is at the forefront of delivering cutting-edge solutions to our clients. We are seeking a highly motivated and experienced Technical Product Manager to join our team, with a strong focus on product ownership and driving enhancements and features. This role will play a...

  • Product Manager for Bioinformatics Software

    4 weeks ago

    Reston, Virginia, United States Nabsys Full time

    Job Title: Product Manager for Bioinformatics SoftwareJob Summary:Nabsys is seeking a highly motivated and experienced Product Manager to lead the development and launch of our bioinformatics software products. The successful candidate will have a strong background in software product management, a deep understanding of the genomics and immunogenomics...

  • Product Manager

    4 weeks ago

    Reston, Virginia, United States Tillster Full time

    About TillsterTillster is a global leader in digital ordering and customer engagement solutions. With over a decade of experience, we have developed revolutionary self-service, ordering, and payments solutions for mobile, tablet, online, kiosk, call center, and more. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in...

  • Product Manager

    4 weeks ago

    Reston, Virginia, United States Fusion Full time

    About FusionSW: FusionSW is a leading provider of LIHTC (Low-Income Housing Tax Credit) asset management software. Our platform simplifies and automates complex workflows for property managers and investors, helping them scale operations, manage compliance, and optimize financial performance.About the Role: We are seeking an experienced Product Manager to...

  • Technical Support Specialist

    3 weeks ago

    Reston, Virginia, United States Intelliswift Software Full time

    Job Title: Technical Support SpecialistLocation: Onsite at our Fremont, CA officeDuration: 6 Months Contract on W2 (Possible Extension)Must-have HARD skills:Service-oriented/customer service experienceTroubleshooting Windows or Mac OS platformsSkilled with technology (laptops, networks, account management), Hardware and software troubleshooting (Mac,...

  • Senior Python Software Engineer

    3 weeks ago

    Reston, Virginia, United States Intelliswift Software Full time

    Job Title: Senior Python Software EngineerLocation: McLean, VA (Hybrid - Tuesday through Thursday)Duration: 3 months, possible extensionContract Type: W2/C2CPay Rate Range: $65.00 - $75.00/HourPosition Description:Provide L3 Production Support for python based I&CM core applications.Develop solutions to technical issues, including code enhancements and...

  • Senior Python Software Engineer

    3 weeks ago

    Reston, Virginia, United States Intelliswift Software Full time

    Job Title: Senior Python Software EngineerLocation: Hybrid - Tuesday through ThursdayDuration: 3 months, possible extensionContract Type: W2/C2CPay Rate Range: $65.00 - $75.00/HourPosition Description:Provide L3 Production Support for python based I&CM core applicationsProvide solutions to technical issues, including "hands-on" code enhancements and defect...

  • Product Software Engineer

    4 weeks ago

    Reston, Virginia, United States SpeedX Full time

    Product Software EngineerAt SpeedX, we're seeking a skilled Product Software Engineer to lead the development of cutting-edge products for last mile delivery. As a key member of our team, you'll collaborate with cross-functional teams, drive innovation, and ensure product success from ideation to launch.Key Responsibilities:Develop a deep understanding of...

  • Technical Support Specialist

    3 weeks ago

    Reston, Virginia, United States TALENT Software Services Full time

    Technical Support Specialist OpportunityTalent Software Services is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to computer system users.Key Responsibilities:Respond to and resolve customer issues in a timely and professional manner.Utilize...

  • Technical Product Manager and Advocate for Rust

    3 weeks ago

    Reston, Virginia, United States AdaCore Full time

    AdaCore: Driving Innovation in Software DevelopmentWe're a global organization dedicated to helping developers build safe, secure, and reliable software. Our 150 global experts, based in the US, France, Germany, the UK, and Estonia, develop cutting-edge technologies to address the challenges of high-grade software development.As a Technical Product Manager...

  • Technical Product Manager

    3 weeks ago

    Reston, Virginia, United States Insight Global Full time

    Position: Technical Product ManagerLocation: Remote with 3 days onsite in Woonsocket, RILength: 6 month contract with extensions/possible conversionPay Rate: 42-47/hrMust Haves:Experience in a product owner/management, or scrum master roleExperience working with the business and engineering teamsAbility to understand code, and prioritize and define user...

  • Software Developer

    4 weeks ago

    Reston, Virginia, United States Intelliswift Software Full time

    At Intelliswift Software, we are seeking a skilled Software Engineer to join our team.Key Responsibilities:Design and develop high-quality software applications using Java and AWS.Collaborate with cross-functional teams to deliver projects on time and within budget.Stay up-to-date with the latest technologies and trends in the industry.Requirements:2-5 years...

  • Technical Product Manager

    3 weeks ago

    Reston, Virginia, United States Wakefern Food Corp. Full time

    The IT Product Owner - Wholesale at Wakefern Food Corp. will collaborate with Project Management and stakeholders to turn product strategy into a prioritized backlog of user stories. This role is responsible for designing, developing, and deploying enhancements and interfaces with internal systems and SaaS providers. The Product Owner will work with business...

  • Senior Embedded Software Developer

    3 weeks ago

    Reston, Virginia, United States Thompson Software Solutions Full time

    Thompson Software Solutions is a defense-focused software company seeking a senior-level Embedded Software Engineer to join its talented team and contribute to innovative solutions for tomorrow's problems.This position requires a software engineer to apply technical principles, theories, and concepts in software development, integration, and testing. The...