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Hospitality Front Office Associate

2 months ago

Southern Pines, North Carolina, United States MCPEAKE HOTELS HILTONTOWNSUITES Full time

GUEST SERVICES REPRESENTATIVE

We are seeking a dedicated individual to join our team at MCPEAKE HOTELS as a Guest Services Representative. This role is essential as you will be the first point of contact for our valued guests. It is crucial to maintain a friendly, approachable demeanor while ensuring that each guest feels welcomed and appreciated throughout their stay.

Key Responsibilities:


• Efficiently managing guest check-ins and check-outs


• Operating a multi-line phone system to assist guests


• Coordinating reservations and managing inquiries


• Addressing and resolving guest concerns promptly


• Engaging in problem-solving to enhance guest satisfaction


• Maintaining cleanliness and organization at the front desk area


• Collaborating with various hotel departments for seamless service


• Upholding a professional attitude and appearance


• Processing payments accurately

Qualifications:


• Previous experience in the hospitality industry is preferred, though not mandatory


• Proficiency with computer systems is essential


• Familiarity with the local area is beneficial, or a willingness to learn quickly

What We Value:

At MCPEAKE HOTELS, we pride ourselves on our commitment to excellence. We look for individuals who embody our core values:


• Hospitality: A passion for delivering outstanding guest experiences


• Integrity: Commitment to doing the right thing consistently


• Leadership: Taking initiative in our industry and community


• Teamwork: Collaborating effectively with colleagues


• Ownership: Taking responsibility for actions and decisions


• Urgency: Operating with a proactive and disciplined approach

Working at MCPEAKE HOTELS:

Joining our team means becoming part of a leading hospitality organization that values its employees and guests alike. We are dedicated to providing exceptional experiences across our brands, and our team members are integral to this mission.

We look forward to welcoming you to our team