Patient Services Representative Sr
3 weeks ago
Job Summary:
We are seeking a highly skilled Patient Services Representative Sr to join our team at INTEGRIS Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Responsibilities:
- Ensures the integrity of clinic data and patient information
- Answers telephones, takes concise messages, and scans and indexes information into the medical record
- Handles requests for medical records and basic scheduling
- Verifies insurance eligibility and benefits
- Accurately enters patient demographics into the practice management system
- Completes outgoing referrals and assists in training new employees
- Contacts third-party payers for benefit and pre-certification information and enters information into the billing system
- Collects checks and cash for co-pays and deductibles, and makes financial arrangements with guarantors
- Performs financial counseling to patients and families regarding ambulatory care billing processes and procedures
- Works directly with clinical staff to ensure proper patient placement
- Performs check-in and out duties accurately and timely
- Takes messages when answering the telephone, correctly spelling names and identifying patients by two patient identifiers according to National Patient Safety Goals
- Takes clear and concise messages from pharmacies, physicians, and hospital personnel, and directs the message to the clinical employee and/or provider
- Manages large call volumes while maintaining excellent telephone etiquette
- Organizes workflow to meet patient needs in a timely manner
Requirements:
- 3 years of experience in a healthcare setting, including both interpersonal and telephone customer service
- Experience in cashier procedures and/or basic accounting, clinic check-in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology
- Knowledge of Microsoft Office
- Ability to communicate effectively in English (verbal/written)
About Us:
INTEGRIS Health is the state's largest Oklahoma-owned health system, with hospitals, rehabilitation centers, physician clinics, mental health facilities, and home health agencies throughout much of the state. Our mission is to partner with people to live healthier lives.
Why Join Us:
At INTEGRIS Health, you will have a genuine chance to make a difference in your life and your career. We offer a range of benefits, including a recently enhanced benefits package for all eligible caregivers, front-loaded PTO, 100% INTEGRIS Health paid short-term disability, increased retirement match, and paid family leave.
Qualifications:
3 years of experience in a healthcare setting, including both interpersonal and telephone customer service
Experience in cashier procedures and/or basic accounting, clinic check-in/out procedures, basic health insurance, HMO, PPO, and basic medical terminology
Knowledge of Microsoft Office
Ability to communicate effectively in English (verbal/written)
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