Branch Manager Position
4 weeks ago
We are seeking a highly skilled Branch Manager to lead our car rental branch in the USA. As a key member of our team, you will be responsible for the growth and profitability of your branch, while ensuring that we provide a first-class experience to our customers.
Key Responsibilities:
- Ensure the effective processing of all car rental transactions
- Provide exceptional customer service and issue resolution
- Participate in all areas of employee management
- Understand cost control and achieve individual sales goals
- Monitor prices and set rates for walk-ups
- Uphold company standards and processes
- Increase market penetration and revenue
- Actively participate in the training, coaching, and mentoring of staff
- Complete performance reviews and hold meetings with employees
- Organize and facilitate weekly staff meetings
- Complete sales calls with Management Trainees
- Handle or assist in the resolution of customer service issues
Requirements:
- Bachelor's degree preferred with minimum of 3 years of work experience in sales and customer service and 2 years of supervisory experience preferred, OR
- In lieu of a Bachelor's, minimum of 5 years work experience in customer service or sales, with 2 years as a manager in car rental
- Must be at least 21 and have a valid driver's license with a clean driving record
- Must have good supervisory and strong communication skills
- Exceptional interpersonal and relationship building skills
- Strong organizational skills with the ability to multi-task
- Ability to manage stressful or unusual situations to maintain good customer service
- Ability to work 40 hours per week including day and/or evening hours
- Must be willing to wear company uniforms
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Ability to communicate in other languages is a plus
Benefits:
Paid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.
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