Field Service Technician
1 day ago
Peterson Cat is seeking an experienced Field Service Technician to join our team at our Hillsboro, OR location. As a Field Service Technician, you will be responsible for performing service activities at job sites and customer locations for customer and/or sales and rental fleet equipment.
Key Responsibilities- Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
- Communicate with internal and external customers in a manner that promotes a positive relationship.
- Travel to and from customer sites to perform maintenance and repairs on equipment in the field.
- Analyze and diagnose equipment malfunctions.
- Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems.
- Write service reports that accurately document diagnosis and repairs performed.
- Possess basic computer knowledge and ability to use service software required in position.
- Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
- Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order.
- Perform assigned tasks in a timely, accurate, and efficient manner.
- Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
- Project a positive professional image with customers.
- Communicate with customers; keep customers informed on status of work.
- Develop and maintain a strong customer service relationship with all customer contacts.
- Operate company or personal vehicle as needed.
- Maintain punctual, regular, and predictable attendance.
Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required. The ideal candidate will have an Associate's Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field, and a minimum of 6 years of directly related experience in heavy equipment repair, preferably in a heavy industrial environment with or an equivalent combination of education and work experience. Ability to become CDL certified with DOT Medical Card is also required.
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