Travel Experience Coordinator

2 weeks ago

New York, New York, United States Memorable Escapes Full time

At Memorable Escapes, we're on a mission to craft unforgettable group travel experiences. As a Remote Customer Care Specialist, you'll play a vital role in ensuring our travelers have a seamless and memorable journey. Your responsibilities will include:

**Customer Assistance**

* Providing prompt and personable assistance to group travelers via multiple communication channels, addressing inquiries, resolving issues, and offering expert guidance

**Booking Support**

* Aiding customers in booking group travel arrangements, encompassing flights, accommodations, transportation, and activities, guaranteeing precision and alignment with company policies

**Itinerary Management**

* Developing and maintaining comprehensive travel itineraries tailored to group preferences, budgetary constraints, and destination-specific requirements

**Problem Resolution**

* Proactively identifying and resolving any travel-related challenges, such as flight delays or accommodation changes, to minimize disruptions and uphold customer satisfaction

**Communication**

* Fostering transparent and effective communication with group leaders, travel coordinators, and suppliers to ensure a seamless travel experience

**Travel Documentation**

* Assisting travelers in securing necessary visas, permits, and travel documents, ensuring compliance with international regulations

**Destination Knowledge**

* Staying abreast of travel trends and destination insights to provide valuable recommendations and enhance customer experiences

**Quality Assurance**

* Verifying the accuracy of bookings and travel documents, conducting thorough cross-checks to mitigate errors or oversights

**Record Keeping**

* Maintaining meticulous records of customer interactions, travel arrangements, and pertinent communications within the system

**Team Collaboration**

* Collaborating with cross-functional departments, such as sales and marketing, to bolster the success of group travel programs and contribute insights for ongoing enhancements

To succeed in this role, you'll need:

* Previous customer service experience, with a background in the travel industry being advantageous but not mandatory

* Exceptional communication skills, both written and verbal

* Strong problem-solving abilities and a keen eye for detail

* Familiarity with travel booking systems and tools is beneficial but not essential

* Capability to work independently and as an integral part of a remote team

* A genuine passion for travel and a commitment to curating unforgettable experiences for customers

As a Remote Customer Care Specialist, you'll enjoy a flexible schedule, commission-based compensation, access to enticing travel perks and discounts, business opportunity with licensing and bonding support, and a personalized website to showcase your expertise and offerings. Available in USA, Bahamas, Argentina, Australia, Mexico, Costa Rica, Panama, Peru.

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