Bank Teller/Customer Service Representative

3 weeks ago


ChampssurYonne, Bourgogne-Franche-Comté, United States First National Bank Full time
About Us

First National Bank is a family-owned institution dedicated to delivering exceptional service and innovative banking solutions. We take pride in our relationships and the impact we make in the communities we serve.

Our Mission

We strive to support the financial goals of individuals and businesses in our communities by offering a better banking experience. Our values drive us to be great, with a focus on quality service, commitment, leadership, and community involvement.

The Role

The Bank Teller/Customer Service Representative is the frontline of our bank, responsible for processing transactions accurately and efficiently. This role plays a crucial part in achieving customer satisfaction and revenue growth objectives.

Key Responsibilities
  • Conduct routine transactions within time limits and established guidelines.
  • Assess customer needs and introduce new products and services.
  • Make sales referrals and suggest alternate channels.
  • Build trust relationships, customer loyalty, and satisfaction.
  • Comply with regulatory requirements and manage risk in every transaction.
  • Resolve customers' issues and provide relevant information.
Requirements
  • High School diploma or greater required.
  • Experience handling cash transactions and working with systems.
  • Strong communication and time management skills.
  • Customer satisfaction-oriented.
  • Attention to detail and mathematical skills.
What We Offer
  • Health Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Paid Vacation, Sick, and Holiday time.
  • A competitive 6% 401k match.

Candidates must pass a pre-employment screening, including credit history and criminal record check. First National Bank is an equal opportunity employer, committed to diversity and inclusion.



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