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Client Service Operations Associate

2 months ago


California, Missouri, United States Sephora USA, Inc. Full time
Position Overview:
The Operations Consultant collaborates closely with the Operations Supervisor to ensure efficient stockroom management and timely merchandise updates.

Key Responsibilities:
  • Client Engagement: Deliver exceptional, professional, and knowledgeable service to customers during operational hours.
  • Training Support: Assist in onboarding and training fellow cashiers and consultants on Point-Of-Sale (POS) systems.
  • Store Presentation: Uphold cleanliness and organization standards within the cashier area, while adhering to Sephora's merchandising guidelines.
  • Inventory Management: Process incoming shipments promptly and maintain stockroom organization in line with company standards.
  • Visual Merchandising: Ensure all visual elements are accounted for and report any discrepancies to the Operations Supervisor.
  • Safety Compliance: Maintain safety and tidiness standards consistently throughout the store.
  • Inventory Control: Participate in inventory audits and communicate any inventory-related issues to management.

Qualifications:
  • 1-2 years of experience in retail or client service, ideally in a stockroom setting.
  • Strong computer, arithmetic, and organizational skills.
  • Ability to manage multiple tasks while being attentive to customer needs.
  • Effective time management, problem-solving, and communication abilities.
  • High School diploma or equivalent.
  • Flexible availability, including evenings, weekends, and holidays.

Physical Requirements:
Ability to work in a fragrance-filled environment and lift/carry up to 50 pounds, as well as bend and stretch to stock shelves.

Company Overview:
Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, is recognized as a leader in the beauty industry, offering a wide range of prestige products and exceptional customer service. With approximately 1,900 stores in 29 countries, Sephora continues to expand its presence in North America, providing an innovative shopping experience for beauty enthusiasts.