Equipment Parts and Service Director

2 days ago

Phoenix, Arizona, United States PoolCorp Full time

About the Role

The Power Equipment Sales & Service Manager is a key position within our organization, responsible for the day-to-day operations of the service department. This includes personnel management, asset management, and sales & service management for a specific geographic location.

Key Responsibilities

  • Achieve sales center sales, margin, and operating income goals, as well as market share targets, by establishing strong working relationships with customers, sales teams, and sales centers.
  • Take primary lead in establishing and maintaining sales relationships with key customers.
  • Monitor, track, and address performance issues as necessary, utilizing established metrics.
  • Provide monthly progress reports to senior management as applicable.
  • Achieve operational, administrative, and quality objectives by utilizing necessary resources, including Standard Operating Procedures, Employee Handbook, service warranty & registrations, and rebate processing.
  • Monitor, track, and address quality-related issues, including billable hours, shop & labor expenses, and other metrics as applicable.
  • Ensure the sales team and service center are staffed with product-knowledgeable, customer-oriented employees by providing training, coaching, accurate and timely performance appraisals, and additional tools and resources necessary to assist teams with achieving performance expectations and standards.
  • Ensure the service department assets (building, trucks, trailers & shop-related equipment) are properly maintained and serviced to provide an operationally sound, efficient, clean, and safe environment for employees and customers.
  • Assist in the annual forecast/budget process by providing key sales and expense figures for the service center and market.
  • Participate in industry-related events and trade associations.
  • Other duties as assigned.

Requirements

  • Two years' experience in a managerial or supervisory role is desired.
  • Prior experience with small engine repair, specifically 2-cycle and 4-cycle small engine equipment.
  • Ability to lead, coach, delegate, inspire, and communicate in a clear, positive, and effective manner.
  • Excellent organization, presentation, and time management skills.
  • Demonstrated sales experience, proven negotiation skills.
  • Must hold a valid driver's license and have a satisfactory driving record according to the company's automobile insurance carrier.

About PoolCorp

PoolCorp is a leading distributor of swimming pool, landscaping, and outdoor living products, with over 6,000 team members in more than 420 sales centers worldwide. We pride ourselves on offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store.

Why Work with Us

We offer a competitive benefits package, including group medical, prescription, dental, vision, and life insurance, 401(k) with company match, employee stock purchase program, seasonal sales and rewards programs, and exclusive vendor discounts. Our company culture values diversity, inclusion, and employee growth, with opportunities for continuous learning and professional development.

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