Equipment Parts Customer Service Specialist
4 days ago
We are seeking a highly skilled and customer-focused Equipment Parts Customer Service Representative to join our team. As a key member of our sales center, you will provide exceptional guidance on replacement parts, maintenance, and repair of Outdoor Power Equipment to our customers.
Responsibilities:- Provide expert advice on equipment needs and challenges, and recommend courses of action to customers.
- Drive the entire parts and service sale from visual assessment of the equipment to preparing estimates and receiving authorization.
- Treat customers as business partners by recommending replacement parts and preventative maintenance to keep their equipment operating efficiently.
- Handle customer equipment issues with urgency by preparing service orders and ordering parts prior to diagnosis, if possible.
- Maintain all parts and service paperwork, including estimates, warranty claims, customer authorizations, service orders, and logs for work performed.
- Responsibly manage parts inventory by monitoring and controlling stockouts, minimizing excess inventory, and maintaining clean, well-organized, well-stocked parts displays that meet customer demand.
- Strong customer-service attitude and self-motivated personality.
- Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology, and processes.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence, and to speak effectively before groups of customers or employees.
- Ability to perform business math (percentages, ratios, discounts, interest, etc.) and define problems, collect data, establish facts, and draw valid conclusions.
- Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
- High school diploma or GED.
- Bilingual (English/Spanish) a plus.
- Some knowledge of outdoor power equipment or experience in maintenance, repair, and operating (MRO) supplies, ag supply, farm supply, or other related customer service roles.
- Wholesale/business-to-business distribution experience is helpful.
We are an equal opportunity employer and value diversity in our workplace. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.
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