Operations Director

2 weeks ago

Davenport, Iowa, United States Hodge Full time
Operations Manager

As the Operations Manager at Hodge, you will play a pivotal role in driving operational excellence across the warehouse. Your primary responsibility will be to ensure that our warehouse achieves its full potential by prioritizing safety, quality, and productivity in a collaborative atmosphere. You will be responsible for identifying and developing talent, managing the budget, ensuring customer satisfaction, and identifying opportunities for business growth.

Why Hodge?

At Hodge, we believe that success is built on treating people like family. That's why we offer a fulfilling career that goes beyond just a paycheck. Our comprehensive benefits package includes paid time off, 401k, medical, dental, and vision insurance, life insurance, an employee assistance program, wellness program, and much more. We also offer competitive wages and a healthy work-life balance, allowing you to spend quality time with your family and friends.

Key Responsibilities:
  • Develop and Implement Operational Strategies: Define and execute operational strategies that align with the company's objectives and values, focusing on inclusion and leading cross-functional discussions to drive the operational direction for analytics, safety, engineering, human resources, finance, material handling, and customer satisfaction.
  • Culture and Leadership: Foster a positive and inclusive workplace culture that promotes teamwork, accountability, and continuous improvement. Mentor and motivate warehouse staff to achieve their full potential with a focus on key talent development.
  • Customer Relations: Foster positive relations with customers to understand their requirements and expectations. Ensure orders are processed accurately and on time, addressing any customer concerns promptly. Collaborate with support teams to enhance satisfaction and loyalty.
  • Develop & Deliver Impactful Presentations: Create and deliver compelling presentations that highlight the company's performance, process improvements, areas of excellence, and opportunities using relevant data and key performance indicators for consumption by internal and external customers.
  • Budgeting: Develop and oversee warehouse budget, including expenses, labor costs, and capital expenditures. Identify cost-saving opportunities and implement strategies to optimize spending while maintaining service quality.
  • New/Expanding Business Opportunities: Assess the feasibility and coordination of new business opportunities, including expansions, additional product lines, or partnerships. Collaborate with executive leadership to develop strategies for business growth.
  • Adequate Staffing: Regularly communicate with recruitment to understand current and future staffing needs. Providing input and insights into workforce planning. Monitor staffing, identify gaps, and work proactively with cross-functional teams to close the gaps.
  • Engineering and Analytical Excellence: Collaborate with the operational excellence team to develop and implement innovative solutions for warehouse optimization. Stay up to date with the latest advancements in warehouse technology and automation.
  • Safety and Compliance: Ensure a safe working environment by upholding safety protocols and promoting a safety-first culture among all employees. Partner with safety team to stay up to date with industry regulations and compliance requirements, ensuring the warehouse operates within legal boundaries.
  • Demonstrate Hodge Values: Model Hodge core values of Family, Integrity, Ambition, Respect, and Balance. Uphold, support, and promote all company policies and procedures. Demonstrate that success comes from treating people like family.
  • Additional Duties: Perform tasks as assigned to support dynamic changes in business conditions.
Qualifications:
  • Strong leadership and communication skills, with the ability to motivate and manage a diverse team.
  • Proven experience in warehouse management with a record of accomplishment of improving operational efficiency.
  • Exceptional problem-solving and analytical skills to develop and drive warehouse strategy.
  • Commitment to promoting a positive workplace and safety-first culture.
  • Knowledge of Lean and Six Sigma principles a plus.
  • Intermediate proficiency in using warehouse management software and Microsoft Office Suite.
  • Bachelor's degree in business, supply chain, engineering, analytics or related field or equivalent work experience.

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