HR Service Delivery Specialist

1 month ago

Cleveland, Ohio, United States AmTrust Financial Full time
Job Summary

The HR Shared Services Specialist is a key member of the HR team, responsible for providing exceptional support to employees and managers across the organization. This role requires a high level of customer service, attention to detail, and ability to work in a fast-paced environment.

Key Responsibilities
  • Respond to employee inquiries and resolve issues related to policies, benefits, employment, payroll, and time-off balances.
  • Provide accurate explanations of individual time-off balances, timesheets, benefits, and other HR-related information to employees.
  • Escalate issues as needed to the appropriate HR partner through ServiceNow.
  • Maintain a working knowledge of company policies to provide guidance to employees and managers on compliance and consistency.
  • Liaise with various HR functions to resolve employee and manager issues, including benefits, leave of absence, compensation, recruiting, training, business partners, HRIS, and payroll.
  • Provide administrative support to all areas of Human Resources.
  • Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, and timesheet discrepancies.
  • Provide strong customer service with an empathetic tone.
  • Prepare, copy, and distribute employee materials.
  • Assist with special projects as needed.
Requirements
  • Associate degree or equivalent relevant Human Resource Generalist experience.
  • Strong computer skills, particularly with Excel, and other Microsoft Office suite software.
  • Ability to respect the confidential nature of the environment.
  • Strong customer service skills.
  • ServiceNow and Workday experience is a plus.
  • Excellent organizational skills, customer service orientation, attention to detail, and high level of accuracy.
  • Excellent analytical skills and strong verbal and written communication skills.
  • Ability to maintain confidentiality, multi-task, and work in a fast-paced environment.
  • Ability to uphold AmTrust core values of excellence, innovation, integrity, responsibility, inclusion, and teamwork.
What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include medical and dental plans, life insurance, health care flexible spending, dependent care, 401k savings plans, and paid time off. We strive to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.

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