Retail Operations Specialist

2 weeks ago


Alhambra, California, United States REV BRANDS INC Full time
About REV WATCHES

REV WATCHES is a merchant and guide into the world of modern horology, curating forward-looking perspectives on timepieces as an essential element to modern living. We aim to be a trusted timepiece and accessories retailers for consumers and enthusiasts alike.

Job Summary

We are seeking a highly motivated and detail-oriented Retail & Fulfillment Specialist to join our team. As a key member of our retail and online sales team, you will be responsible for providing exceptional customer service, processing orders, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide a welcoming experience for all guests, including authentic greetings and attentive service
  • Engage with guests in a genuine way, asking questions to better understand their needs and preferences
  • Be knowledgeable about in-store and online products, services, and promotions
  • Select and prepare items for order pickup and shipment
  • Properly pack and personalize guest orders for shipment
  • Accurately sort and organize all packaged orders for pickup and shipment
  • Meet productivity metrics and other fulfillment goals
  • Support guest services, including cashier and order pickup
  • Support marketing efforts with in-store product photography and demos
Requirements
  • Experience in retail business fundamentals, including department sales trends, inventory management, and process efficiency
  • Welcoming and helpful attitude toward guests and team members
  • Digital and computer savvy, with ability to adapt to current technology needs
  • Accurate handling of cash register operations and merchandise
  • Ability to work well independently and as part of a team
  • Resolving guest issues and questions quickly and efficiently
  • Attention to detail and ability to follow multi-step processes
What We Offer

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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