Guest Experience Director

3 days ago


Upper Marlboro, Maryland, United States Smoothie King Full time
Job Description:

We are seeking a highly skilled and experienced Guest Experience Director to lead our team in delivering exceptional guest experiences at Smoothie King. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive sales growth, improve customer satisfaction, and maintain a positive work environment.

The estimated salary for this role is $58,000 - $68,000 per year, depending on location and experience.

Responsibilities:
  • Develop and implement strategies to drive sales growth and improve customer satisfaction.
  • Lead and motivate a team of employees to achieve business objectives.
  • Maintain a positive and inclusive work environment that fosters employee engagement and retention.
Requirements:
  • 3+ years of guest service experience in a restaurant or retail environment.
  • 1+ year of supervision experience.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.


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