Patient Services Associate Overnight Shift Professional

3 weeks ago


West Chester, Pennsylvania, United States Pennsylvania Medicine Full time
Company Overview
Penn Medicine is a leading academic medical center dedicated to delivering exceptional patient care, advancing innovative research, and shaping the next generation of healthcare leaders. Our commitment to excellence has earned us a reputation as a trusted partner in the pursuit of health and wellness.

Salary
The estimated annual salary for this position ranges from $45,000 to $65,000, depending on experience and qualifications.

Job Description
We are seeking a highly skilled Patient Services Associate to join our team in the Emergency Room. As a key member of our patient access team, you will play a vital role in ensuring seamless patient flow and exceptional customer service. Your responsibilities will include:
  • Managing patient arrivals and departures, including scheduling appointments and updating patient information
  • Handling patient calls and inquiries, providing timely responses and resolving issues efficiently
  • Collecting copays, recording accurate messages, and maintaining up-to-date knowledge of insurance requirements

Required Skills and Qualifications
To be successful in this role, you must possess a high school diploma or equivalent, along with 2+ years of medical office experience or 2 years of customer service experience. Advanced degrees may be considered in lieu of experience. Additionally, you should have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Benefits
Penn Medicine offers a comprehensive benefits package, including competitive salaries, paid time off, and opportunities for professional growth and development. We believe that by investing in our employees, we can provide the highest level of care to our patients and make meaningful contributions to the field of medicine.

Others
As an equal opportunity employer, Penn Medicine is committed to fostering a diverse and inclusive workplace where all employees can thrive. If you share our passion for delivering exceptional patient care and advancing healthcare innovation, we encourage you to apply for this exciting opportunity.

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