Surgical Synergy Clinical Consultant Level II
4 weeks ago
As a Clinical Consultant II - Surgical Synergy at Medtronic, you will play a critical role in providing clinical, technical, and product knowledge support to existing and potential customers. You will build and maintain solid customer relationships, provide customer training at all levels, and be responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services.
Responsibilities- Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers.
- Represent Medtronic during technology-enabled procedures to provide technical assistance.
- Maintain system hardware and software to maximize system performance.
- Install software and hardware upgrades.
- Perform system preventative maintenance.
- Provide telephone clinical support to customers.
- Use UNIX/LINUX commands to modify operating files.
- Fulfill Software and Service Contract obligations.
- Act as the primary Medtronic customer liaison for repair and technical support issues.
- Provide timely information to the district team regarding customer concerns, issues, and market opportunities.
- Provide service to customers per their individual needs.
- Maintain familiarity with the status of calls and issues at customer sites.
- Report necessary complaints and partner with CSM/NRC to ensure full resolution.
- File weekly site visit and customer contact reports for service improvement purposes.
- Educate and train physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies – on technical matters relating to our technology-enabled procedures.
- Provide a clinical resource for surgeons, clinicians, and others being trained.
- Update customers on tips, shortcuts, and suggestions, as appropriate.
- Participate in in-house sponsored customer training at designated sites for both internal and external partners.
- Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
- Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
- Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures.
- Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
- Submit reports and provide information as directed.
- Cooperate with all personnel on the execution of Company programs.
- Support more complex, new image-guided products and applications to physicians and hospital staff.
- Work as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
- Provide input on new product development based on in-field experience.
- Responsible for documentation at new or existing installations.
- Adhere to company policies and conduct all business in an ethical manner.
At Medtronic, we push the limits of what technology, therapies, and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
Benefits and CompensationMedtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees' lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Salary ranges for U.S (excl. PR) locations (USD): $68,000.00 - $102,000.00
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.
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