Insurance Customer Service Specialist

18 hours ago


Darien, Illinois, United States State Farm Insurance Full time
Job Title: Insurance Customer Service Specialist

We are seeking a highly skilled and motivated Insurance Customer Service Specialist to join our team at State Farm Insurance. As an Office Representative, you will be responsible for providing exceptional customer service by assisting customers with their insurance needs, processing policy changes and updates, and handling incoming and outgoing phone calls.

Key Responsibilities:
  • Assist customers with their insurance needs, including answering inquiries and resolving issues.
  • Process insurance policy changes and updates in a timely and accurate manner.
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues as needed.
  • Maintain accurate and organized customer files, ensuring confidentiality and compliance with company policies.

Requirements:
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining attention to detail.

Compensation: $45,000 - $60,000 per year, depending on experience and qualifications.

About Us: State Farm Insurance is a leading provider of insurance and financial services, dedicated to helping customers protect what matters most. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.

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