Fire Protection Operations Manager

4 weeks ago


Pawtucket, Rhode Island, United States Fusion Cell Full time

FIRE PROTECTION OPERATIONS MANAGER

POSITION SUMMARY:

The Fire Protection Operations Manager is responsible for overseeing service operations for Fusion Cell's fire protection systems division. This includes managing a team of technicians, scheduling, quality control, and maintaining strong customer relationships. This position has a deliberate path to General Manager.

KEY RESPONSIBILITIES:

  • Manage a team of service technicians who inspect, test, maintain and repair fire alarm, sprinkler and suppression systems
  • Schedule service calls and preventative maintenance visits for customers
  • Ensure service work is completed correctly, on time, and to customer satisfaction
  • Oversee quality control processes and documentation for service reports
  • Respond to and resolve customer complaints
  • Maintain inventory of service truck stock and equipment for technicians
  • Hire, train, and develop skilled service technicians
  • Achieve service revenue and profitability targets for the service department
  • Cultivate and grow customer relationships through excellent service
  • Collaborate with sales teams on system installations and retrofits

REQUIREMENTS:

  • 3-5 years management experience, preferably in fire protection
  • Bachelor's degree in business management or closely related field
  • Experience managing logistics, payroll, profit & loss
  • Experience in scheduling/managing routes for a team or relatable skill
  • Strong customer service and communication skills
  • Prior experience as a fire protection technician is ideal but not required
  • Strong organization and time management

The ideal candidate will have a mix of technical fire protection knowledge, management experience, and excellent customer service skills to lead 8-12 service team members.



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