Customer Service Director

3 weeks ago


Columbia, Maryland, United States Disability Solutions Full time
Disability Solutions

We are seeking an experienced Customer Service Director to join our team. As a key member of our operations, you will work closely with the Area Leader to manage the total service delivery for our apartment communities.

Estimated Salary: $45,000 - $55,000 per year

Job Description:
  • Deliver Exceptional Customer Service: Ensure that all residents receive exceptional service and support from our team members.
  • Manage Operations: Oversee the daily operations of our service delivery teams, including training and development, quality control, and safety protocols.
  • Leadership Role: Take on leadership roles during the Area Leader's days off, ensuring seamless operations and high-quality service delivery.
  • Recruiting and Hiring: Participate in evening recruiting efforts, including referral generation and flyer distribution.

Benefits: We offer a competitive salary, opportunities for career growth and advancement, and a dynamic and supportive work environment.

Requirements:
  • Minimum Age: 18 years old
  • Reliable Vehicle: A reliable vehicle (open bed pick-up truck or trailer) for transporting trash items
  • Valid Driver's License: A valid driver's license and current auto insurance in your name
  • Ability to Lift: Capacity to lift and transport items weighing up to 50 lbs
  • Candidates Must Have: High school diploma or GED equivalent; AA degree preferred; prior experience in customer service and people management is an asset


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